Tmobile and Operator Chat

Tmobile announced that they will aggressively crack down on non-authorized operator chat applications by the end of the year. Following guidelines will need to be strictly adhered to:

• Absolutely no adult content allowed.
• Operator chat with live operator is ok, with automated/bot replies is not ok.
• Monthly spending caps need to be respected.

Tmobile plans on auditing all existing chat services towards the end of the year to verify compliance with the playbook and with the MMA guidelines (BTW, the 18+ requirement was dropped based on feedback from Tmobile's counsel).

From Tmobile's perspective, the content provider and aggregator are on the hook for any damages due to unauthorized adult content being distributed on their network.

Another playbook update is expected in early Q1. No news what changes will be included.